Shipping policy

Shipping Policy

Last updated: August 2026

At Dear Doubles, many of our products are personalized and made especially for you. Please allow time for both production and shipping before your order arrives.

Processing Time

Because many of our items are custom-made, processing times may vary by product. The estimated production time for each item is listed on the relevant product page.

Processing time begins after we receive all required customization details, including clear photos and any requested personalization information.

If a design preview or confirmation is required, production may begin only after your approval.

Shipping & Delivery

We ship to the United States and selected international destinations.

Estimated delivery times vary depending on your location, shipping method, and carrier. Delivery estimates shown at checkout are provided as a guide and are not guaranteed.

Please note that processing time and shipping time are separate.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please allow some time for tracking information to update after shipment.

Shipping Delays

Occasionally, delivery may be delayed due to weather, customs processing, carrier disruptions, holidays, or other circumstances outside our control.

Dear Doubles is not responsible for carrier-related delays, but we will do our best to assist if you experience an issue with your shipment.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@deardoubles.com with your order number and, if applicable, photos of the damaged package or product.

We will review the situation and work with you to find an appropriate solution.